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Trying to take care of…and having to leave due to pets being in the….

Saturday I took my car in for oil change regular maintenance work. They have 2 areas you can sit and wait. I decided to sit near where the car was being serviced at. I went to sit down and I thought the seat was cracked really didn't look very close at it so I just went to another chair to sit and looked down and the chair looked like the other one so I went to touch it and realized it's not cracked but very short dog hair.  I asked the guy at the desk if a dog had been in here. He laughed and said yes. I muttered under my breath and quickly walked out and went to the other waiting area. When my car was ready I could tell he was nervous. I didn't say anything to anyone but I plan on sending an email to the salesperson when I'm done posting here.

We've all posted comments on daily life issues and how we deal with them. Between pets in shopping carts and perfume shops at airports. I plan on making noise about this by writing a formal email. How would you handle this? What would you do?

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  • Shea

    I think a letter or email is at least peace of mind that you let them know the problem. 

    I have been to mechanics with their dog there and never went back again because of it, (I told them I cant wait in here I am severely allergic to dogs and they trigger my asthma, and my son is allergic too) and in the past my son and I had to walk to a store to wait until it was done (I couldnt leave because my car had barely made it there). It often is a long walk and rain makes it difficult and exhaust smells by the road are tough too–so now I always carry a mask on my purse in case I have to make a walk like that– as well as an umbrella!

    I find that Home Depot and Lowes people think they can bring any pet too and theyre always in the carts. I try not to go to those stores. I dont write letters anymore because I am just too depressed to, but I have made formal complaints at an allergist office that had a dog in tbe waiting room, and verbal complaints to managers at Target and CVS– nothing came from them besides people telling me that I have no rights and they are helpless.

  • K8sMom2002

    Hugs, Marie! Was this a locally owned business, or was it a chain? Regardless, I say definitely let your experience be heard!

    If it were a locally owned business, could you …

    • call around to other locally owned auto repair shops and ask if they have a pet-free place you can wait? 
    • write an email to the owner of the shop and explain your situation?
    • Ask the owners to consider these requests:
      • (especially if the dog is not theirs but customers) if they could provide free pick up and delivery for your car? Some businesses do offer that.
        • You might suggest they meet you at a nearby restaurant or shopping center.
        • if they would devote a waiting area as pet free or ask if there's another place you can wait. (If you're a loyal customer, they might let you hang out with the bookkeeper or office staff.)
    • If the company doesn't take you seriously, complain to your local chamber of commerce or Better Business Bureau
    • If the company DOES take you seriously, write a letter of thanks to your local newspaper or post a thank you for being allergy aware on their FB page or on their chamber of commerce site.
    • You might look for a shop that is close to your current work area … they may offer to pick up and drop off your car while you're working. (I used to have that option — so nice because I wasn't spending my free time getting my car serviced.)
  • dory2005

    This happened to me last week at a local coffee shop. I had an asthma flare after being in the coffee shop when someone brought in a pet dog. I sent an email explaining what happened and then asked them to clarify their pet policy, and I got a reply back that no pets are allowed and that only service animals are allowed, and that the employees should have told the customer this. They apologized profusely, gave me a ten dollar gift card (which I didn't ask for at all), and wanted to me to know that they would address the issue with the store. 

    I do think that it's important to stand up for yourself because for many of us, it can cause an exacerbation that could lead to an ER visit or hospital stay. I think growing up in the South, I've always felt like I needed to apologize for my asthma when asking people not to smoke in front of me, etc. Same thing with pets. I still feel the need to apologize for inconveniencing others when they are the ones who aren't following the rules. It's something that I'm working on though. 

  • Marie E Natzke

    Hi everyone. Actually it was at the Ford Dealership where I bought the car. It's only a year old, so it's still under warranty. I sent an email to the salesperson that sold me the car. I asked her to forward my email to the correct person at the dealership. I'm waiting for response. 

  • Shea

    Thank you for sharing, Dory. I love hearing positive feedback stories from businesses concerning pets being in stores– and especially when they backup that they care with an action to you– like a giftcard . I get ya on feeling like you have to apologize for inconveniencing others- I do that too– but I am finding more and more that it is no longer genuine but me being polite and in reality I am just angry that people are bringing their pets into the stores… But I will try to speak up again when I see this– I like email because people have more time to think of a response or ask an employer, so that is going to be my next go-to.

  • Melissa G

    Dory, that was a great response from the coffee place! 

    Marie, I hope the Ford dealership takes your email seriously! 

  • K8sMom2002

    Marie, emailing the person who sold you the car was GENIUS! Usually sales people want to make sure that service goes smoothly, because that's what's sells the NEXT car! What an excellent idea!

    Dory, I hear you … my fellow southerners STILL get "all bent out of shape" (since you are a fellow southerner, you and Lynn (PLJohns) will get that!) about me when I mention, "Uh, I have asthma. Can you please not smoke around me?!"

    But you're right — we shouldn't apologize. It's not a choice on our part … it's something that could cost us time, energy, pain and lots and lots of dollars. 

    I'm so glad the coffee shop gave such a nice response! You get to give them a second chance on THEIR dime!

  • Marie E Natzke

    K8smom2002, Shea, Brenda Silvia -Torma, Melissa G, Dory2005

    I had a call today from the dealership. They went and checked the waiting area and saw all the dog hair. They were very apologetic about the mess and weren't very happy this happened. There are a couple people that work there that have asthma and allergies and they were happy that I complained. They told me when I'm there for car servicing if I run into the same problem I should come into the office area and let them know. She also said they are looking into what they can do about this. They are supposed to send me a coupon for a free oil change. 

    I agreed with what all of you said to a certain extent. It's funny today when I got home my Aunt passed on a Dear Abby column of a person complaining about people bringing their dogs wherever they go and what ever happened to common courtesy and asking if it's ok??? The response was this. "Since the ADA act was passed giving disabled people the right to bring a service animal with them. The purpose of this was to help the disabled person live a more normal life. To be able to do things and live their life like everyone else gets to live" "people began abusing this and calling their pets service animals."

    But the problem is we allergic asthma  warriors are being denied the right to live as normal a life as we can having this disease as everyone else lives a normal life. I should be able to go to store/ have my car fixed/ whatever I want need to be done without worrying I'm going to have a problem because someone is ABUSING a law. A law that was meant to normalize a life that is not normal. It was rare for me to run into someone with a service animal maybe once every 10 years I would see someone with one, but now no matter where I go what I do there's a 🐕   …..

  • Melissa G

    I am so glad that the dealership called and that they were unhappy about it! Glad you have a game plan going forward! 

  • Shea

    The dogs are everywhere. I went to walmart yesterday and a dog in the shopping cart– a puppy– not a service dog. Im done with walmart. Poodle at Michaels. Dog on an amusement park ride at Epcot center. Dog in the allergists waiting room. Always at Lowes and home depot and I swear they always check-out near me (I have had to keave lines). Yup in the mall. Yes at Target. Yes in the mom and pop tea shops. Yes in the indoor part of the Red Robin (I had to ask our party be reseated).. I– a mother with small child with bad asthma and a severe allergic disease– am always the person inconvenienced and told to leave the area, never the person with the dog. It is not a nice experience for me.  

    I will go to Publix now for groceries… at least they are making an effort. 

  • Marie E Natzke

    Hi everyone today I received an email with the coupon for a free oil change. I know all of you are getting ready to hunker down. You are in my prayers

  • K8sMom2002

    Yay for such a great resolution, Marie! I'm so glad you got a free oil change and that when you spoke up, you were also able to make things better for people who worked there!

    Marie E Natzke posted:

    K8smom2002, Shea, Brenda Silvia -Torma, Melissa G, Dory2005

    I agreed with what all of you said to a certain extent. It's funny today when I got home my Aunt passed on a Dear Abby column of a person complaining about people bringing their dogs wherever they go and what ever happened to common courtesy and asking if it's ok??? The response was this. "Since the ADA act was passed giving disabled people the right to bring a service animal with them. The purpose of this was to help the disabled person live a more normal life. To be able to do things and live their life like everyone else gets to live".

    On the Dear Abby column… hugs … I think the Dear Abby column got a couple of things confused — mainly service animals versus companion/comfort animals. 

    Like you say and Shea has pointed out, some people abuse that … which makes it hard for people who actually DO have a service animal. And it makes it even harder on people who have dander allergies!

  • Shea

    Yes I have heard a lot of the people who do have service animals are also getting upset with the abuse of the system (but there really is not any system or regulation so that is a problem). Not sure what it is going to take for this to change. 

  • Spena21
    Marie E Natzke posted:

    Saturday I took my car in for oil change regular maintenance work. They have 2 areas you can sit and wait. I decided to sit near where the car was being serviced at. I went to sit down and I thought the seat was cracked really didn't look very close at it so I just went to another chair to sit and looked down and the chair looked like the other one so I went to touch it and realized it's not cracked but very short dog hair.  I asked the guy at the desk if a dog had been in here. He laughed and said yes. I muttered under my breath and quickly walked out and went to the other waiting area. When my car was ready I could tell he was nervous. I didn't say anything to anyone but I plan on sending an email to the salesperson when I'm done posting here.

    We've all posted comments on daily life issues and how we deal with them. Between pets in shopping carts and perfume shops at airports. I plan on making noise about this by writing a formal email. How would you handle this? What would you do?

    Under the Health Department dogs are NT ALLOWED IN BUSINESS UNLESS IS A SRVICE DOG. AND THE STAFF AT THIS MECHANIC PLACE COULD BE EASILY SUED FOR THAT. THEY MUST STERELIZE IT NEXT TIME YOU ARE THERE.  BUT PERHAPS, THE EMPLOYEES ARE CLOSED MIND. 

  • Marie E Natzke

    SPENA21. 

    I don't know where you live, but here in Chicago people use the excuse and abuse the Americans with Disabilities Act. I can't tell you how many times I've approached someone with a dog at the mall, etc…and they have told me it's a service animal. I even had to quit working at a company after 32yrs of service because the owner decided his pet was more important than me. I filed a complaint with EEOC and lost…

    Business are afraid of losing business because pets are big business!

    Hotels, motels, plaines, trains and buses all allow pets..not just service animals.

  • K8sMom2002

    Hugs, Marie … I do hope that one day there will be a better way for businesses to tell which is a true service dog and which is not. It still bothers me that you lost your EEOC case. 

    I'm so glad that you got a positive answer from the dealership … and I hope the next time you go, there will be NO allergens to bother you!

  • Marie E Natzke

    K8SMOM2002, I had to go back this past Saturday and I noticed it was very clean.

    it bugs me too about EEOC. That's why when I was asked to join AAFA I accepted. I may have lost the battle but I'm in to win the war!!! September 3rd 2013 was when I had my asthma attack. I've been through a lot these last 5 years. But I haven't had an asthma attack. So I know it was the dogs in the workplace. Otherwise I would have continued having them.

    I will share this with everyone. I was at the allergist last week. I had to see Dr because I started a new set of vials for my allergy shots. Last time I needed to see him was in April, which he was happy  about. I don't need to take montelukast anymore!!

    I also told him that I've noticed my allergies have been better since I started on Humira for my Ankylosing spondilitis. And that I feel the arthritis is affecting my allergies. He agreed with me about this. Sony hope I can continue taking Humira. I say this because I've been having a rash at the injection site. I found out last week that Humira has a preservatives in it, and I might be reacting to that. I have 1 more dose to take for the month of September and next month I'll hopefully have the preservative free version. If I continue with the rash I might have to switch to a different biologic. 

    I hope everyone is doing ok after the hurricane. Was worried about everyone. 🙏💞 you are all in my prayers. 

  • K8sMom2002

    Being able to drop a med from its regular spot in your daily routine is a great thing!

    Hugs on the rash at the injection site … I'm hoping that the preservative free version is just the ticket. And that's really interesting that the Humira is helping other things … the body is all connected in very complex ways.

    And that's fabulous that the waiting area was clean and didn't give you any problems. I love it when businesses listen to customers!

    The hurricane didn't really affect us — oh, but those poor folks in North Carolina! They have rivers for highways. That could so easily have been us.

  • Marie E Natzke

    Shea, Melissa G, K8SMOM2002, Kathy P, LK, Lynn,

    and everyone else I forgot to add!!!

    This morning I went to Marianos to do my grocery shopping for the week this was posted on the DOOR!!!!!so there's hOPE after all. We need to continue complaining!!!!!!!

  • Shea

    I loooooove that sign– I want to print some and hand them to all the managers in the universe!!!